Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)

• Orders returned after the return window are subject to a 20% restocking fee. (Case-by-case)
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error made by us or a damaged item was received.

All items are carefully inspected upon return to us and must satisfy all requirements as follows:
We will only accept returns of unworn clothing items free of odor, original tags stll attached and no signs of tampering or being reattached, and original packaging with SKU labels. We have the right to deny any return that does not meet these conditions.
We do not accept exchanges of any kind.

We take hygiene and our customer's safety very seriously, for this reason, certain items can't be returned for refunds including:

• Swimwear
• Bodysuits
• Intimates

Damaged items & general order issues
Please carefully inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve as soon as possible.

Please email support@shopteov.com with details and please include your order number. 

Exceptions / non-returnable items
Certain types of items cannot be returned

• Swimwear
• Bodysuits
• Intimates

"Sale items" and items purchased with a gift card are not eligible for returns or refunds. 

Where do I submit a Return Request? 
To request a return, please contact us at support@shopteov.com, be sure to include your order number and details as to why you're returning your items. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returned items are your responsibility until they get to us so please ensure all items are properly sealed and bubble packaged, as necessary. Keep hold of your proof of postage until we have safely received your parcel.

We will notify you once we’ve received and inspected your returned items, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account (7-14 business days). Thank you!